GVE London – Terms & Conditions
1. Parties to the contract
a) “Customer” is the person who accepts a quotation of the Company for the sale of the Goods or whose order for the Goods is accepted by the Company. The customer is responsible for reading and agreeing our terms and conditions as they will form the basis of the contract of purchase and service agreement.
b) “The Company” GVE London Limited. GVE London Ltd are responsible for providing a purchase and service that meets the agreements within the terms and conditions.
2. Choosing a product from GVE London Ltd
a) The Company shall provide information about our products and services to help inform the basis of the purchase.
b) If requested by the Customer, the Company may provide a full demo of car once a non-refundable deposit has been taken.
c) It is the responsibility of the customer entirely to ensure that car they are purchasing meets their requirements before non-refundable deposit is taken.
d) The Company will provide a written quotation on request. This quotation is a guideline price and does not form the basis of any contract between the Customer and the Company.
e) Any advice or recommendation given by the Company or its employees or agents to the Customer or its employees or agents as to the storage, application or use of the Vehicle which is not confirmed in writing by the Company is followed or acted upon at the Customer’s own risk, and accordingly the Company shall not be liable for any such advice or recommendation which is not so confirmed.
f) Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice, website or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.
3. Purchasing a product from GVE London Ltd
a) It is the customer’s responsibility to read and agree to the terms and conditions prior to making payment.
b) All product pricing is provided in “good faith”. Written quotations or Proforma invoices will be valid for 7 calendar days from issue, however, some offers and discounts are subject to shortened timeframes. Where this is the case, the customer will be advised by GVE London Ltd employees and/or in GVE London Ltd sales literature.
c) All prices GVE London Ltd quotes are inclusive of UK VAT. We can provide information on whether vehicle is VAT qualifying or not.
d) Once a deposit or payment is received the contract between GVE London Ltd and the Customer is in force.
e) GVE London Ltd may record phone calls for training purposes.
f) Prior to signing the order the purchaser shall examine the goods and items set out in the purchasers Certificate of Examination on the Order form. The purchaser is reminded that the condition of satisfactory quality implied by the Consumer Rights Act 2015 does not operate in relation to such defects which that examination ought to reveal. Similarly, should the goods also be sold subject to defects notified by the Seller to the Purchaser before signing the order form, the condition of satisfactory quality above referred to does not operate in relation to those defects.
a) GVE London Ltd may offer warranty through an external warranty company if the vehicle does not come with a manufacturer’s warranty.
b) It is customer’s responsibility to read through terms and conditions of the Warranty Company.
c) By signing invoice and accepting delivery of the vehicle you accept terms and conditions of warranty company and thereafter the Company will not be responsible for warranty plan in place.
d) A minimum warranty period of 3 months is given to all cars sold to private customers unless and otherwise agreed. Please check your warranty documentation at the time of delivery.
e) GVE London Ltd warranty only covers regular use of vehicle as per UK road and traffic laws. GVE London warranty does not cover use of vehicle at any track or race circuit.
5. Delivery of purchase
a) The Customer can collect vehicle for free from GVE Premises.
b) If GVE delivers the vehicle, it would be subject to our standard charges which are 0.90p mile subject to minimum £40.00
c) If the delivery route is restricted, GVE London Ltd will deliver as close as possible.
d) The goods are supplied as roadworthy at the date of delivery and are supplied subject to any conditions or warranties that are implied by law.
6. Refunds, cancellation of order and refund of deposit
a) If the Customer does not pay for and take delivery of the vehicle within 14 days of notification that the vehicle is available for delivery, the Company shall be at liberty to treat the contract as cancelled. If this happens, or if the Customer cancels the contract for any other reason not permitted by this contract, the Company shall sell the vehicle to another person. The Company will refund the deposit but before doing so, they are entitled to recover from the deposit any additional costs they incur in re selling the vehicle, plus any reduction in the sales price achieved. The Company shall keep the deposit whilst they display and advertise the vehicle as being for sale. If it is not sold within a reasonable time the Company shall sell it at auction.
Once the Company has sold the vehicle, they shall notify the Customer within 7 days as to how much they have lost as a result of having to re sell. If this amount is less than the deposit, then the Company will refund the balance of the deposit with the notification. If the claimable amount is more than the deposit, then the Company will include a statement showing how much the Customer owes the Company to make good the loss. The Company will provide copies of any receipts if the Customer requests them subject to availability.
The Company reserves the right to make a reasonable daily charge for the storage of the vehicle or vehicles.
b) If for any reason the vehicle is found to be faulty or develops a fault after the deposit has been taken, GVE London Ltd will refund the deposit. c) Any refunded deposit will be returned to the customer in the same manner that it was paid.
8. Part exchange of customer vehicle
Where the Seller agrees to allow part of the price of the goods to be discharged by the Purchaser delivering a used motor vehicle to the Seller, such allowance is given, and the used vehicle accepted, subject to the following conditions:
a) (1) that the Purchaser has good title to such used vehicle and it is free from any third-party charge or interest; OR (2) that such used vehicle is the subject of a credit sale agreement or other third party charge or interest capable of cash settlement by the Seller, in which case the allowance shall be reduced by the amount required to be paid by the Seller in settlement thereof.
b) (1) that if the Seller has examined the said used vehicle prior to his confirmation and acceptance of this order the said used vehicle shall be delivered to him in the same condition as at the date of such examination.
(2) the seller holds the right to claim a full refund if after 7 days of taking the used vehicle in part exchange the vehicle is faulty or develops a fault or it is found to have previous accidental damage or any replacement body panels.
(3) all part exchange vehicles must come with two sets keys, book pack including service book, V5 and any accessories for the vehicle i.e. charger, cover etc .
(4) if V5 is not present the Seller has the right to withhold £500.00
(4) Purchaser must confirm that the vehicle they are trading in
part exchange is a UK vehicle unless otherwise agreed.
c) That such used vehicle shall be delivered to the Seller on or
before delivery of the goods to be supplied by the Seller hereunder, and the property in the said used vehicle shall thereupon pass to the Seller absolutely.
d) That without prejudice to c) above such used vehicle shall be delivered to the Seller within 14 days of written notification to the Purchaser that the goods to be supplied by the Seller are ready for collection.
e) That if the goods to be delivered by the Seller through no default on the part of the Seller shall not be delivered to the Purchaser within 30 days after the date of this order or the estimated delivery date, where that is later, the allowance on the said used vehicle may at the Seller’s discretion be subject to reduction by an amount not exceeding 2.5% for each completed period of 30 days from the date of the expiry of the first mentioned 30 days to the date of delivery to the Purchaser of the goods being ordered on this form.
In the event of non-fulfilment of any of the foregoing conditions other than e), the Seller shall be discharged from any obligation to accept the said used vehicle or to make any allowance in respect thereof, and the Purchaser shall discharge in cash the full price of the goods to be supplied by the Seller.
Any notice given hereunder must be in writing and delivered by hand or sent by post to the residence or place of business of the person to whom it is addressed and shall be deemed to have been received on delivery in the case of delivery by hand or 3 days after posting in the case of delivery by post.
a) Notwithstanding the provisions of this agreement, the Purchaser shall be entitled before the expiry of 7 days after notification to him that the goods are available for collection to arrange for a finance company to purchase the goods from the Seller at the price payable hereunder. Upon the purchase of the goods by such finance company, the preceding clauses of this agreement shall cease to have effect, save that any used vehicle for which an allowance has been agreed to be made to the Purchaser shall be bought by the Seller at a price equal to such allowance upon the conditions set forth in clause 7 above (save that in c), d) and e) thereof all reference to “delivery” or “delivered” in relation to “the goods” shall be construed as meaning delivery or delivered by the Seller to the order of the finance company).
b) Failure by either the Purchaser or the Seller to enforce at any time or for any period any one or more of the terms of this agreement shall not be a waiver of them or of the right at any time subsequently to enforce all or any of them.
c) No variation of the terms of this agreement shall be valid unless it is in writing and signed by both the Seller and the Purchaser
11. Complaints or Disputes
In the event of a complaint or dispute of any kind our complaints handling procedure is available from us on request at [email protected]
12. Use of your information
We will use your information in order to administer, deliver and customise the services we provide to you, and to conduct market research and customer surveys. We would also like to send you information relating to our own products and services, including customer events, by post, telephone, email and SMS. Please tick the relevant boxes below if you would not like to be contacted in this way.
Post [ ] Phone [ ] Email [ ] SMS [ ]
If you need any further information, or if you would like to request details of the information we hold about you, please write to us at GVE London Ltd, Unit 15 Trade City Business Park, Uxbridge, UK, UB8 2DB.
This document contains the terms of a contract and includes the terms and conditions attached. Sign it only if you wish to be legally bound by them. I/we acknowledge receipt of copy of this order and accept the terms and conditions.
Signature of Customer
Signature of Sales Manager