Got Car Insurance with Aviva? Here’s How We Can Support You | GVE London – Blog

Being involved in a car accident, whether small or serious, can throw off your entire day or even your week. If you’re covered by Aviva, though, the process of getting back on the road can be smoother than you might think. From car insurance repairs to handling a non-fault accident claim, Aviva has built-in support options that can really take the edge off.

Let’s walk through what that support looks like and how it can help you, whether you’re dealing with damage, delays, or decisions.

Making a Claim: Start Here

Once an incident occurs, your first move should be to report it. This is where the Aviva claims process begins. You’ll need some basics: your registration number, details of the accident, and ideally some photos. Even if you’re not sure who was at fault, it’s best to notify them as soon as you can.

If you’re confident it wasn’t your fault, you can make a non fault accident claim. That’s important. Aviva will investigate and try to recover your costs from the other driver’s insurer. In many cases, you won’t even have to pay the excess if liability is confirmed.

What to Expect from the Claims Team

So, once you’ve reported everything, you’ll be assigned a claims handler. This individual will be in charge of tracking things, answering your questions, and keeping you updated on the progress.

It is normal to feel as if this situation is rather overwhelming, but rest assured, you’re not expected to chase it all yourself. 

The claims handler acts as your main contact and sorts out the details on your behalf. That includes booking in repairs, arranging courtesy vehicles if you qualify, and confirming your policy cover step-by-step.

Choosing a Car Bodyshop

Now, this is the big decision: where to get your car repaired?

Aviva works with a wide network of accident repair centre. You have all the right to choose the car bodyshop of your choice, though, as long as they meet certain requirements (such as following the manufacturer’s guidelines, using OEM parts, etc)

Read Also: Choosing the Right Repair Centre for Insurance Claims: What You Should Know

What’s Included in Car Insurance Repair

Whether your car’s going to an approved centre or your local garage, there are standard things to expect:

I) Damage inspections

II) Paint and panel repairs

III) Replacement of any parts damaged in the accident

IV) Checks on safety features like airbags or sensors

V) Road testing after the repair

Aviva’s repair partners also typically guarantee the work for as long as you remain insured with them.

Help with a Non-Fault Accident Claim

If someone else was responsible for the accident, you ought to file for a non-fault accident claim. If you decide to opt for us, GVE London, our team can handle the entire procedure for you, from repairs to getting you a replacement vehicle. You might also need help recovering your policy excess or arranging legal support if liability is unclear; we can assist with that as well. That means fewer calls for you, less paperwork, and more time getting on with your life.

Tips That Can Speed Up the Process

I) Report the accident as soon as you can

II) Take clear photos at the scene.

III) Get details from anyone involved or who witnessed it

IV) Keep receipts if you pay for anything yourself

V) Upload documents through the online portal rather than sending them by post.

These small steps can make a noticeable difference, especially if you’re aiming for a quicker resolution.

Conclusion

At GVE London, we work with Aviva-insured drivers every day, providing expert car insurance repairs and full assistance with non-fault accident claims. Whether you need quick diagnostics, high-quality bodywork, or guidance through the claims process, we’re here to support you at every step.

Our technicians handle everything on site, using manufacturer-approved methods and equipment. We also liaise directly with insurers and can even help you access a courtesy car while yours is being repaired.

Furthermore, being enthusiasts, we not only perform the usual repairs and service but can work on customisation, window tints and detailing as well. To know more, hop on a call with us today!