GVE LONDON – COMPREHENSIVE TERMS & CONDITIONS


INTRODUCTION

Welcome to GVE London (“we,” “our,” “us,” or “the Company”). These Terms and Conditions (“T&Cs”) govern all services provided by GVE London Limited. By using our services, you agree to be bound by these T&Cs.
This document is organized into distinct sections for each of our business models:

SECTION A: General Terms (applicable to all services)

SECTION B: Vehicle Sales Terms

SECTION C: Vehicle Reservation and Refundable Deposit Terms

SECTION D: Finance Arrangement Terms

SECTION E: Part Exchange Terms

SECTION F: Sale or Return Terms

SECTION G: Online Marketplace Terms

SECTION H: Additional Legal Provisions

DEFINITIONS
Customer/Purchaser/Buyer: Any individual or entity who reserves, purchases, or seeks to purchase a vehicle from GVE London.
The Company/Seller/Dealer: GVE London Limited, registered in England and Wales.
Owner: An individual or entity who appoints GVE London to sell their vehicle under a sale or return agreement.
Vehicle: Any motorized vehicle listed, sold, or reserved through GVE London.
Platform: The online marketplace and related services provided by GVE London, including our website and reservation system.
Deposit: A payment made to reserve a vehicle, which may be refundable or non-refundable as specified at the time of reservation.
Fraudulent Activity: Any deceptive, dishonest, or unethical act, including but not limited to misrepresentation, price manipulation, and fee circumvention.

SECTION A: GENERAL TERMS

A1. ACCEPTANCE OF TERMS
By accessing or using our services, you agree to be bound by these T&Cs. If you do not agree, you must cease using our services immediately.

A2. MODIFICATION OF TERMS
We reserve the right to modify these T&Cs at any time. Users will be notified of significant changes via email or on our website. Continued use of our services constitutes acceptance of the amended terms.

A3. GOVERNING LAW
These T&Cs shall be governed by and construed under the laws of England and Wales. Any legal disputes shall be settled in the courts of England and Wales.

A4. ACCURACY OF INFORMATION
Any typographical, clerical, or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice, website, or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.

A5. COMMUNICATIONS AND NOTICES
Any notice given under these T&Cs must be in writing and delivered by hand or sent by post to the residence or place of business of the person to whom it is addressed. Notices shall be deemed to have been received on delivery in the case of delivery by hand, or 3 days after posting in the case of delivery by post.
GVE London may record phone calls for training purposes.

A6. USER ELIGIBILITY AND ACCOUNTS

A6.1 User Eligibility
Users must:

Be at least 18 years old
Provide accurate and up-to-date information
Not have prior violations of these T&Cs (users with prior violations may be denied access at our sole discretion)

A6.2 Account Security
Users are responsible for maintaining the confidentiality of their login credentials. Any unauthorized access or suspected security breaches must be reported immediately. We reserve the right to suspend or terminate accounts suspected of being compromised or involved in fraudulent activity.

A7. PROHIBITED ACTIVITIES

A7.1 Misrepresentation
Users must not provide false or misleading information about vehicles, personal details, or transaction intentions.

A7.2 Fraudulent Behavior
Price manipulation, fake bidding, fee evasion, or unauthorized third-party account use is strictly prohibited.

A7.3 External Transactions
Users may not negotiate or complete transactions outside the platform once a listing is active. Violations may result in a penalty equal to the platform commission plus damages.

A7.4 Abuse of Platform
Users must not engage in abusive behavior, including threats, harassment, or improper use of the dispute resolution process.

SECTION B: VEHICLE SALES TERMS

B1. CHOOSING A VEHICLE

a) The Company shall provide information about our products and services to help inform the basis of the purchase.
b) If requested by the Customer, the Company may provide a full demonstration of the vehicle once a non-refundable deposit has been taken.
c) It is the responsibility of the Customer entirely to ensure that the vehicle they are purchasing meets their requirements before a non-refundable deposit is taken.
d) The Company will provide a written quotation on request. This quotation is a guideline price and does not form the basis of any contract between the Customer and the Company.
e) Any advice or recommendation given by the Company or its employees or agents to the Customer or its employees or agents as to the storage, application, or use of the Vehicle which is not confirmed in writing by the Company is followed or acted upon at the Customer’s own risk, and accordingly, the Company shall not be liable for any such advice or recommendation which is not so confirmed.

B2. PURCHASING A VEHICLE
a) It is the Customer’s responsibility to read and agree to the terms and conditions prior to making payment.
b) All product pricing is provided in “good faith”. Written quotations or Proforma invoices will be valid for 7 calendar days from issue; however, some offers and discounts are subject to shortened timeframes. Where this is the case, the Customer will be advised by GVE London employees and/or in GVE London sales literature.
c) All prices GVE London quotes are inclusive of UK VAT. We can provide information on whether the vehicle is VAT qualifying or not.
d) Once a deposit or payment is received, the contract between GVE London and the Customer is in force.
e) Prior to signing the order, the Purchaser shall examine the goods and items set out in the Purchaser’s Certificate of Examination on the Order form. The Purchaser is reminded that the condition of satisfactory quality implied by the Consumer Rights Act 2015 does not operate in relation to such defects which that examination ought to reveal. Similarly, should the goods also be sold subject to defects notified by the Seller to the Purchaser before signing the order form, the condition of satisfactory quality above referred to does not operate in relation to those defects.

B3. WARRANTY
a) GVE London may offer warranty through an external warranty company if the vehicle does not come with a manufacturer’s warranty.
b) It is the Customer’s responsibility to read through the terms and conditions of the Warranty Company.
c) By signing the invoice and accepting delivery of the vehicle, you accept the terms and conditions of the warranty company, and thereafter, the Company will not be responsible for the warranty plan in place.
d) A minimum warranty period of 3 months is given to all cars sold to private customers unless otherwise agreed. Please check your warranty documentation at the time of delivery.
e) GVE London warranty only covers regular use of the vehicle as per UK road and traffic laws. GVE London warranty does not cover use of the vehicle at any track or race circuit.

B4. DELIVERY OF PURCHASE
a) The Customer can collect the vehicle for free from GVE Premises.
b) If GVE delivers the vehicle, it would be subject to our standard charges, which are £0.90 per mile, subject to a minimum of £40.00.
c) If the delivery route is restricted, GVE London will deliver as close as possible.
d) The goods are supplied as roadworthy at the date of delivery and are supplied subject to any conditions or warranties that are implied by law.

B5. CANCELLATION OF ORDER AND REFUND OF NON-REFUNDABLE DEPOSITS
a) If the Customer does not pay for and take delivery of the vehicle within 14 days of notification that the vehicle is available for delivery, the Company shall be at liberty to treat the contract as cancelled. If this happens, or if the Customer cancels the contract for any other reason not permitted by this contract, the Company shall sell the vehicle to another person. The Company will refund the deposit but before doing so, they are entitled to recover from the deposit any additional costs they incur in re-selling the vehicle, plus any reduction in the sales price achieved. The Company shall keep the deposit whilst they display and advertise the vehicle as being for sale. If it is not sold within a reasonable time, the Company shall sell it at auction.
b) Once the Company has sold the vehicle, they shall notify the Customer within 7 days as to how much they have lost as a result of having to re-sell. If this amount is less than the deposit, then the Company will refund the balance of the deposit with the notification. If the claimable amount is more than the deposit, then the Company will include a statement showing how much the Customer owes the Company to make good the loss. The Company will provide copies of any receipts if the Customer requests them, subject to availability.
c) The Company reserves the right to make a reasonable daily charge for the storage of the vehicle or vehicles.
d) If for any reason the vehicle is found to be faulty or develops a fault after the deposit has been taken, GVE London will refund the deposit.
e) Any refunded deposit will be returned to the Customer in the same manner that it was paid.

SECTION C: VEHICLE RESERVATION AND REFUNDABLE DEPOSIT TERMS

C1. PURPOSE OF RESERVATION
The reservation system allows customers to secure a vehicle for a specified period by paying a fully refundable deposit.

C2. RESERVATION PROCESS
a) The Customer may reserve a vehicle by completing the online reservation form on GVE London’s website and paying the specified refundable deposit amount.
b) The refundable deposit amount will be clearly displayed on the reservation page before payment is processed.
c) Upon successful payment of the deposit, GVE London will send a confirmation email to the Customer containing their reservation details and a unique reservation number.
d) The deposit payment secures the vehicle exclusively for the Customer for a period of 7 calendar days from the date of reservation confirmation, unless otherwise agreed in writing.

C3. PURPOSE AND NATURE OF THE DEPOSIT
a) The deposit is taken solely to secure the vehicle for the Customer and to demonstrate the Customer’s genuine intention to purchase.
b) The deposit is fully refundable subject to the terms outlined in Section C6 of this agreement.
c) Payment of the deposit does not constitute a final sale agreement but reserves the right for the Customer to proceed with the purchase of the vehicle within the reservation period.
d) The deposit amount will be deducted from the final purchase price if the Customer proceeds with the purchase.

C4. RESERVATION PERIOD
a) The standard reservation period is 7 calendar days from the date of reservation confirmation, during which time the vehicle will be held exclusively for the Customer.
b) During the reservation period, GVE London will not sell or allow another customer to reserve the same vehicle.
c) The Customer may request an extension to the reservation period, which GVE London may grant at its discretion. Any extension must be confirmed in writing by GVE London.
d) If the Customer has not completed the purchase or arranged a viewing within the reservation period, GVE London reserves the right to release the vehicle for sale to other customers.

C5. VEHICLE VIEWING AND INSPECTION
a) The Customer is entitled to arrange a viewing and inspection of the reserved vehicle during the reservation period.
b) To arrange a viewing, the Customer should contact GVE London using the contact details provided in the reservation confirmation.
c) GVE London recommends that all Customers view and inspect the vehicle in person before completing the purchase.
d) If, following inspection, the Customer identifies any substantive discrepancy between the vehicle’s actual condition and its description on GVE London’s website, the Customer is entitled to a full refund of their deposit.

C6. REFUND POLICY FOR REFUNDABLE DEPOSITS
a) The deposit is fully refundable under the following circumstances:
i. The Customer chooses not to proceed with the purchase for any reason, provided they notify GVE London in writing before the expiration of the reservation period.
ii. The vehicle is found to have undisclosed faults, damage, or discrepancies from the advertised description upon inspection.
iii. GVE London is unable to provide the vehicle as reserved due to prior sale, damage, or other circumstances beyond their control.
iv. The Customer and GVE London cannot agree on finance terms, part-exchange valuations, or other material aspects of the transaction.
b) To request a refund, the Customer must notify GVE London in writing by emailing sales@gvelondon.com or through other official communication channels, quoting their reservation number.
c) Refunds will be processed using the same payment method used for the original deposit payment within 7 working days of the refund request being received and approved.
d) No administration fees or charges will be deducted from the refund amount.

C7. NON-REFUNDABLE DEPOSITS
a) GVE London may require a non-refundable deposit for certain services or vehicles, which will be clearly stated at the time of payment.
b) Non-refundable deposits may be required for vehicle demonstrations, special orders, or vehicles requiring preparation for the Customer.
c) Non-refundable deposits demonstrate the Customer’s commitment to purchase and are not returnable if the Customer decides not to proceed with the purchase.
SECTION D: FINANCE ARRANGEMENT TERMS

D1. FINANCE APPLICATION
a) If the Customer intends to purchase the vehicle using finance, they must indicate this at the time of reservation in the designated section of the reservation form.
b) GVE London works with multiple finance providers and can introduce Customers to these providers. GVE London is not a lender and acts only as a credit broker, not a lender.
c) Any finance quotations provided by GVE London are subject to status and credit approval by the relevant finance provider. Rates and terms quoted are indicative only and may vary based on individual circumstances and the finance provider’s assessment.

D2. CUSTOMER ACKNOWLEDGMENT
a) The Customer acknowledges that:
i. GVE London cannot guarantee finance approval, as the final decision rests with the finance provider.
ii. The finance application process may require additional documentation and information from the Customer, which must be provided in a timely manner.
iii. The finance process may take several working days to complete, and the Customer may need to extend the reservation period accordingly.

D3. FINANCE APPROVAL AND REJECTION
a) If finance approval is declined through no fault of the Customer (including but not limited to reasonable credit score, accurate application information, and appropriate income verification), the Customer is entitled to a full refund of their deposit.
b) If the Customer is declined for finance due to providing inaccurate information, failure to disclose relevant financial circumstances, or other factors within their control, GVE London reserves the right to retain a reasonable administration fee from the deposit, not exceeding £250, to cover costs incurred in processing the finance application.
c) If finance is approved but the Customer is dissatisfied with the terms offered (including interest rate, payment amount, or loan duration), the Customer is entitled to a full refund of their deposit.

D4. EXTERNAL FINANCE
a) The Customer has the right to arrange their own finance through an external provider. If the Customer chooses this option:
i. They must inform GVE London of their intention to use external finance.
ii. GVE London will cooperate with the external finance provider to facilitate the transaction.
iii. If the external finance application is declined, the Customer remains entitled to a full refund of their deposit.
b) For vehicles purchased on finance, the reservation period may be extended at GVE London’s discretion to allow for the finance approval process. The Customer should request such an extension in writing.

D5. FINANCE DOCUMENTATION AND PROCESS
a) For vehicles purchased on finance, the following additional provisions apply:
i. The Customer acknowledges that they will be required to sign additional finance documentation provided by the finance company, which will contain its own terms and conditions.
ii. The finance agreement is a separate legal contract between the Customer and the finance provider, and GVE London is not a party to this agreement.
iii. The Customer has a legal right to withdraw from a regulated finance agreement within 14 days of signing without penalty, as per the Consumer Credit Act 1974.
iv. If the Customer exercises their right to withdraw from the finance agreement after the vehicle has been delivered, they must make alternative payment arrangements for the full outstanding balance within 7 working days or return the vehicle in the same condition as delivered.
v. For finance applications, the Customer consents to credit searches being conducted by the finance provider or their agents.
vi. GVE London may receive a commission or other benefit from the finance provider for introducing the Customer. Details of this arrangement are available upon request.
b) GVE London will provide the Customer with:
i. A clear breakdown of the finance terms, including the APR, total amount payable, and monthly payment amounts before the Customer commits to the finance agreement.
ii. Information about any optional extras or insurance products that may be available with the finance package.
iii. Access to the finance provider’s full terms and conditions before signing.
c) The Customer is strongly advised to:
i. Read all finance documentation carefully before signing.
ii. Consider seeking independent financial advice if unsure about any aspect of the finance agreement.
iii. Ensure they can meet the monthly payments for the entire duration of the finance term.

D6. FINANCE COMPANY ARRANGEMENTS
a) Notwithstanding the provisions of this agreement, the Purchaser shall be entitled before the expiry of 7 days after notification to them that the goods are available for collection to arrange for a finance company to purchase the goods from the Seller at the price payable hereunder.
b) Upon the purchase of the goods by such finance company, the preceding clauses of this agreement shall cease to have effect, save that any used vehicle for which an allowance has been agreed to be made to the Purchaser shall be bought by the Seller at a price equal to such allowance upon the conditions set forth in Section E (save that in parts c, d, and e thereof all reference to “delivery” or “delivered” in relation to “the goods” shall be construed as meaning delivery or delivered by the Seller to the order of the finance company).

SECTION E: PART EXCHANGE TERMS
E1. OWNERSHIP AND ENCUMBRANCES
Where the Seller agrees to allow part of the price of the goods to be discharged by the Purchaser delivering a used motor vehicle to the Seller, such allowance is given, and the used vehicle accepted, subject to the following conditions:
a) The Purchaser has good title to such used vehicle, and it is free from any third-party charge or interest; OR
b) Such used vehicle is the subject of a credit sale agreement or other third-party charge or interest capable of cash settlement by the Seller, in which case the allowance shall be reduced by the amount required to be paid by the Seller in settlement thereof.

E2. VEHICLE CONDITION
a) If the Seller has examined the said used vehicle prior to confirmation and acceptance of this order, the said used vehicle shall be delivered in the same condition as at the date of such examination.
b) The Seller holds the right to claim a full refund if, after 7 days of taking the used vehicle in part exchange, the vehicle is faulty or develops a fault or is found to have previous accidental damage or any replacement body panels.
c) All part exchange vehicles must come with two sets of keys, book pack including service book, V5, and any accessories for the vehicle (i.e., charger, cover, etc.).
d) If V5 is not present, the Seller has the right to withhold £500.00.
e) Purchaser must confirm that the vehicle they are trading in part exchange is a UK vehicle unless otherwise agreed.

E3. DELIVERY AND TRANSFER OF OWNERSHIP
a) Such used vehicle shall be delivered to the Seller on or before delivery of the goods to be supplied by the Seller hereunder, and the property in the said used vehicle shall thereupon pass to the Seller absolutely.
b) Without prejudice to (a) above, such used vehicle shall be delivered to the Seller within 14 days of written notification to the Purchaser that the goods to be supplied by the Seller are ready for collection.

E4. VALUATION ADJUSTMENTS
a) If the goods to be delivered by the Seller through no default on the part of the Seller shall not be delivered to the Purchaser within 30 days after the date of this order or the estimated delivery date, where that is later, the allowance on the said used vehicle may at the Seller’s discretion be subject to reduction by an amount not exceeding 2.5% for each completed period of 30 days from the date of the expiry of the first mentioned 30 days to the date of delivery to the Purchaser of the goods being ordered on this form.
b) In the event of non-fulfillment of any of the foregoing conditions other than (a), the Seller shall be discharged from any obligation to accept the said used vehicle or to make any allowance in respect thereof, and the Purchaser shall discharge in cash the full price of the goods to be supplied by the Seller.

SECTION F: SALE OR RETURN TERMS
F1. BASIS OF SALE
a) The Owner appoints GVE London Ltd (the Dealer) as their agent to sell the Vehicle described in the Sale or Return Agreement.
b) The sale price less the commission due to the Dealer and any purchaser fees will be paid to the Owner not more than 15 days (or if that is not a working day, on the next working day when banks are open for business in England) after the Vehicle is delivered to or collected by the purchaser, provided that the purchaser has not exercised their right to cancel the purchase contract during the 14-day cooling-off period provided by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the Regulations).

F2. THE OWNER’S OBLIGATIONS
The Owner warrants that:
a) They are the legal owner of the vehicle, and it is free to be sold.
b) The vehicle is free of any encumbrance, save for as notified in writing to the Dealer, and that it has not been pledged, sold, mortgaged, or used as collateral.
c) An up-to-date settlement letter from any third-party finance provider will be provided at the request of GVE.
d) The vehicle has been accurately described by the Owner to the Dealer, and all issues, including but not limited to, recorded mileage, mechanical, historic, and current condition, including accident damage, have been disclosed in full.
e) They have disclosed to the Dealer all information that might reasonably be expected to influence any decision by a prospective purchaser to buy.
f) They will reimburse the Dealer for any specific work they agree to have undertaken on the vehicle before it is marketed for sale.
g) They understand and agree that the Dealer will not advertise the vehicle for sale if major faults identified in the vehicle health check are not remedied.
h) They shall deliver to the Dealer 2 sets of keys, the V5, and the manual for the vehicle when the vehicle is delivered to the Dealer.
i) They will inform the Dealer of any marker added by a main dealer for any previous mileage discrepancies.
j) They shall be responsible for (and shall reimburse the Dealer for) any and all liabilities, costs, expenses, damages, and losses (including but not limited to any direct, indirect, or consequential losses, loss of profit, loss of reputation, and all interest, penalties, and legal costs calculated on a full indemnity basis) and all other reasonable professional costs and expenses that arise out of or in connection with the Dealer acting as the Owner’s agent under this agreement either before or after the vehicle is sold and specifically including in respect of all claims made by a purchaser of the vehicle in relation to any claim that the vehicle is misrepresented in any way. This paragraph shall survive termination of this agreement.

F3. DEALER’S OBLIGATIONS
The Dealer shall be bound by the following obligations:
a) To carry out a vehicle health check on the vehicle.
b) After successful completion of the vehicle health check and any remedial work required as a result of such vehicle health check, to promote, advertise for sale, and do all that is reasonable to secure the sale of the subject vehicle in a reasonable time period, but the parties shall be entitled to review these obligations, including the asking price, within 30 days of the date that the vehicle is first listed for sale.
c) To represent the vehicle only in accordance with the information supplied by the Owner and the vehicle specification.
d) To arrange fully comprehensive insurance cover for the trade value of the vehicle while it remains under the Dealer’s control.
e) To hold and keep safe both the vehicle and all money gained following the sale of the vehicle or in connection with any test drive, in trust for the benefit of the Owner, subject to paying out all disbursements, commission, and VAT.
f) To be liable for all reasonable costs incurred in the promotion and presentation of the vehicle unless the Owner terminates this agreement, in which case the Owner shall reimburse to the Dealer all such reasonable costs.
g) To ensure that whilst in the possession of the Dealer, the battery on the vehicle is kept charged.
h) The vehicle to be collected by the Owner on termination of this agreement if the vehicle is unsold in a state of repair and condition that is no worse than the state of the vehicle on delivery to the Dealer. If the Owner requests transport services for the vehicle, then this will be provided at the cost of the Owner.

F4. SALE OF THE VEHICLE
a) The Owner agrees to allow the Dealer to market the vehicle for a period of 60/90 days from the date of this agreement (the initial sale period). If the vehicle has not sold within the initial sale period, this period shall extend for successive periods of 30 days until either party notifies the other that it wishes to terminate this agreement.
b) The Dealer will have the exclusive right to market and sell the vehicle during the sale period. The Owner shall not advertise the vehicle privately during the sale period.
c) If the Owner sells the vehicle following termination of this agreement and uses any marketing or advertising material produced by the Dealer in relation to the vehicle, then commission is payable to the Dealer at the rate set out under Basis of Sale.
d) Once the purchase price has been agreed with a purchaser and has been accepted by the Owner, and a deposit has been taken by the Dealer from a potential purchaser, the Dealer will issue a Purchase Order to the Owner and the purchaser setting out details relating to the vehicle and the purchase price agreed. The Purchase Order represents the final form of agreement for the sale of the vehicle, and the Owner shall not be entitled to withdraw their acceptance of the offer or to terminate this agreement.

F5. TEST DRIVE POLICY
a) The Dealer will not allow anyone to test drive the vehicle unaccompanied at any time.
b) Before any test drive, the Dealer shall obtain a £5,000 deposit (in cleared funds) from the prospective purchaser.

F6. TIMING
If the vehicle has not sold after the sale period, the parties may, without any further obligation one to the other:
a) Cancel this agreement, and the Owner shall remove the vehicle from the Dealer’s premises on two business days’ written notice, having paid all the Dealer’s agreed disbursements incurred in relation to the maintenance or repair of the vehicle while in the Dealer’s control; or
b) Agree in writing to extend the time the Dealer shall hold the vehicle in stock and market it for sale.

F7. LIMITATION OF LIABILITY
a) Upon arrival of the vehicle at the Dealer’s premises, it will be inspected to find any faults or damage. Any issues will be notified to the Owner in writing. The Dealer will carry out remedial works at the cost of the Owner only if instructed in writing to do so by the Owner.
b) The vehicle will be fully insured by the Dealer’s trade insurance policy during the agreement period. This will cover any accidental damage, fire, and theft. The Dealer will not accept any responsibility for mechanical/electrical failures that naturally happen to the vehicle during the agreement period.
c) If any claim is made by the purchaser of the vehicle claiming that the vehicle is defective in any way, the Dealer shall notify the Owner. The Dealer shall manage that claim on behalf of the Owner and shall at all times keep the Owner notified in relation to the conduct of such claim.

F8. TERMINATION
The Dealer may terminate this agreement by written notice to the Owner if:
a) The Owner refuses to agree to the Dealer carrying out any remedial work identified in the vehicle health check which is required in order to ensure that the vehicle is in a satisfactory condition for sale. Following any such termination, the Dealer shall be entitled to charge the Owner the cost of transport of the vehicle, the Dealer’s costs incurred in preparing the vehicle for sale (including marketing costs incurred), together with a storage fee of £25 plus VAT per day until the Owner removes the vehicle from the Dealer’s premises.
b) The Owner unreasonably refuses to accept any offer to purchase the vehicle put forward for approval by the Dealer. Following any such termination, the Dealer shall be entitled to charge the Owner the cost of any remedial work carried out by the Dealer on the vehicle in accordance with the Owner’s instructions, together with marketing costs incurred and a storage fee of £25 plus VAT per day until the Owner removes the vehicle from the Dealer’s premises.
c) If the Owner is a private individual and has appointed the Dealer online, by email, or over the telephone, the Owner has a legal right to change their mind about this appointment. This is subject to some conditions, as set out below.
d) The Owner cannot change their mind once the sale of the vehicle has been agreed with a purchaser.
e) If the Owner changes their mind about this appointment, the Owner must let the Dealer know no later than 14 days after the date of this agreement. The Owner must contact our Purchasing Manager, inform us via email at Andreas@gvelondon.com, or write to us and post it to us at Unit 15, Trade City, Cowley Mill Road, Uxbridge, Middlesex, England UB8 2DB to let the Dealer know that they wish to change their mind.
f) If the Owner terminates this agreement at any time during the sale period and withdraws the vehicle from the Dealer, the Owner agrees to pay the Dealer the cost of any remedial work carried out by the Dealer on the vehicle in accordance with the Owner’s instructions.
g) In addition, if the Owner (being a private individual) terminates this agreement after the end of the 14-day cooling-off period or (in any other case) terminates this agreement at any time during the sale period, the Owner agrees to pay to the Dealer a £500 per week early termination fee from the start of the agreement, during the term of this agreement to compensate. The Owner and the Dealer agree that this amount is reasonable and proportionate to protect the Dealer’s interest under this agreement.

SECTION G: ONLINE MARKETPLACE TERMS

G1. VEHICLE LISTINGS AND ACCURACY

• Vehicles are listed based on descriptions and disclosures provided by sellers.

• GVE London does not carry out mechanical inspections, verify service history, or guarantee vehicle condition unless explicitly stated in the listing.

• Listings are provided in good faith but are not warranted as accurate or complete.

• Vehicles are sold strictly “as seen, tried, and approved” unless otherwise confirmed in writing.

• No warranty, guarantee, or implied assurances are provided by GVE London, unless specified in the listing.

• Buyers are strongly encouraged to inspect the vehicle in person before proceeding to final payment.

• Sellers remain fully liable for the accuracy of their listings and must indemnify GVE London from any resulting buyer claims.

G2. BUYER JOURNEY AND TRANSACTION FLOW

• Buyers pay a 5% refundable deposit to reserve a vehicle.

• The deposit secures a 7-day exclusivity window, during which the buyer may inspect and complete the transaction.

• After viewing, the buyer pays the remaining balance directly or through an approved payment provider.

• GVE London may hold the deposit or full funds in escrow, at its discretion, until the transaction is confirmed complete by both parties.

• If full payment is made, the sale is final and binding.

G3. WARRANTY DISCLAIMER

• Vehicles sold via the marketplace do not come with a warranty, unless:

  • Stated in the listing, or

  • The vehicle retains an active manufacturer or third-party warranty.

• GVE London bears no responsibility for vehicle performance, defects, or faults discovered post-sale.

• Buyers accept full risk upon completion of payment and/or vehicle collection.

G4. SELLER DECLARATIONS & ACCOUNTABILITY

Sellers must:

• Disclose all known faults, accident history, mileage discrepancies, or modifications.

• Declare finance status and ownership transparently.

• Provide two keys, logbook (V5), service book, and accessories as advertised.

• Update the listing if the vehicle’s condition changes.

Failure to meet the above obligations may result in:

• Withdrawal from the marketplace,

• Liability for buyer losses, and

• A penalty equal to GVE’s full commission fee.

G5. EXCLUSIVE LISTING & DEAL DIVERSION

• All sellers agree to an exclusive listing period while the vehicle is live on GVE London’s marketplace.

• If a seller:

  • Declares a vehicle “unavailable” or “sold elsewhere,” and

  • It is later discovered that the same vehicle was sold to the buyer introduced via GVE London (outside the platform),

  then GVE London reserves the right to:

  • Invoice the seller for the full commission (as if the sale occurred through the platform),

  • Recover any applicable marketing and administrative costs,

  • Suspend or terminate the seller’s account,

  • Pursue legal action for breach of contract.

G6. TRANSACTION SECURITY & PAYMENTS

• All payments must be completed via approved GVE London payment channels.

• GVE reserves the right to withhold release of funds or vehicle documents until full verification and approval from both buyer and seller.

• Any attempt to bypass platform fees or conduct private deals once a reservation is active will result in immediate account termination and liability for lost fees.

G7. LIMITATION OF LIABILITY

• GVE London is a marketplace facilitator only.

• We do not own the vehicles and are not a party to the final contract between buyer and seller.

• GVE London’s maximum liability in any dispute is limited to the value of fees received in connection with the transaction.

G8. TRANSACTION TIMELINE & CANCELLATIONS

• Buyers must complete full payment within 14 days of placing a deposit, unless otherwise agreed.

• If a buyer withdraws after full payment, no refund is due, and the transaction is deemed final.

• If a seller cancels after a buyer’s deposit has been placed, GVE will refund the buyer in full and may seek penalties from the seller.

SECTION H: ADDITIONAL LEGAL PROVISIONS

H1. INTELLECTUAL PROPERTY
Users may not use, copy, or distribute platform content without permission from GVE London.

H2. DATA PROTECTION
H2.1 Use of Information
We will use your information in order to administer, deliver, and customize the services we provide to you and to conduct market research and customer surveys. We would also like to send you information relating to our own products and services, including customer events, by post, telephone, email, and SMS. Please indicate if you would not like to be contacted in this way.
H2.2 Data Security
Personal data is handled in compliance with UK GDPR. Security measures are in place to protect user data from unauthorized access.
H2.3 Information Requests
If you need any further information, or if you would like to request details of the information we hold about you, please write to us at GVE London Ltd, Unit 15 Trade City Business Park, Uxbridge, UK, UB8 2DB.

H3. DISPUTE RESOLUTION AND COMPLAINTS
H3.1 Dispute Handling Process
Users must attempt to resolve disputes amicably before escalating. Disputes may be referred to mediation or arbitration.
H3.2 Complaints Procedure
In the event of a complaint or dispute of any kind, our complaints handling procedure is available from us on request at info@gvelondon.com.
H3.3 Refund Policy
Refunds are processed only under circumstances outlined in the relevant sections of these terms and conditions. Refund requests must be made in writing within the timeframes specified for each service.

H4. TERMINATION AND BREACH
H4.1 Termination of Access
We may terminate accounts for:

Breach of these T&Cs
Attempting transactions outside our platform
Providing false or misleading information

H4.2 Legal Action
Serious breaches may result in legal action, including damages claims. Fraudulent activities will be reported to authorities.
H5. ADDITIONAL PROVISIONS
H5.1 Severability
If any provision of these T&Cs is deemed unenforceable, the remaining provisions remain in effect.
H5.2 Force Majeure
We are not liable for delays caused by events beyond our control, including but not limited to acts of God, natural disasters, pandemics, government actions, war, civil unrest, labor disputes, or technological failures.
H5.3 Entire Agreement
These T&Cs constitute the entire agreement between users and GVE London.
H5.4 Waiver
Failure by either the Purchaser or the Seller to enforce at any time or for any period any one or more of the terms of this agreement shall not be a waiver of them or of the right at any time subsequently to enforce all or any of them.
H5.5 Variations
No variation of the terms of this agreement shall be valid unless it is in writing and signed by both the Seller and the Purchaser/Owner.
H5.6 Third-Party Rights
A person who is not a party to these T&Cs shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
H5.7 Assignment
GVE London may assign or transfer its rights and obligations under these T&Cs to another entity at any time. Users may not assign or transfer their rights under these T&Cs without GVE London’s prior written consent.

H6. ACKNOWLEDGMENT
This document contains the terms of a contract. By proceeding with any transaction with GVE London, you acknowledge that you have read, understood, and accepted these terms and conditions.

H7. CONTACT INFORMATION
For any questions or concerns regarding these terms and conditions or your reservation, please contact:

GVE London Ltd
Unit 15 Trade City Business Park
Uxbridge, UK
UB8 2DB

Email: info@gvelondon.com

Phone: 080 8573 8488